How much is a Saraz Handpan?
The Saraz is offered in 3 product lines: The Classic Professional Series, the Meditation Series, and our more budget friendly Enthusiast Series.
Professional and Meditation Series Price:
An 8 note instrument is currently $3000 USD including up to $200 Shipping, an Evatek carrying case, microfiber cloth, sample of Rust Preventative, a Saraz T shirt, and a little piece of our heart and soul. Additional notes on the top or bottom shell are $325 each.
Enthusiast Series Price:
An 8 note instrument is currently $2200 USD including up to $200 Shipping, an Evatek carrying case, microfiber cloth, sample of Rust Preventative, a Saraz T shirt, and a little piece of our heart and soul. Additional notes on the top or bottom shell are $275 each.
What is the difference between a Professional, Meditation, and Enthusiast Series Saraz Handpans?
Much more information about each product line can be found HERE.
How can I get a Saraz Handpan?
How long does it take to receive a custom built Saraz?
We typically finish custom orders within 4 months from payment.
Actions speak louder than words however. So how is our track record? In 2018,
- 30% were finished within 2 months.
- 80% were finished within 3 months.
- 100% were finished within 4 months.
In 2019, we have expanded our production significantly while also increasing our efficiency. We expect to finish 90%+ of instruments within 2 months.
How do I choose a Handpan Scale?
We realize that offering one of the largest lists of scales available by any builder can also be quite intimidating. For our recommendations on how to choose a handpan scale, please visit HERE.
Can I pick up a Saraz
If you live locally, then yes. Please contact us for details. If you do not live locally, then we prefer to ship.
Can I barter or trade for a Saraz Handpan?
Barter or trade is not accepted.
Is there financing available for purchasing a Saraz Handpan?
No financing or payment plans are available for purchase.
Is the Saraz Handpan available for wholesale distribution or at any retail stores?
No. Wholesale distribution or providing instruments to retail stores is not currently offered.
Is there a warranty on the Saraz Handpan?
The Saraz is covered for wear within reason. If the instrument is taken care of properly and not damaged by dropping or inappropriate playing, it should last for many, many years. Minor adjustments to the tuning may be required every one to two years for professional musicians and less for hobby players. If the instrument is damaged, it can usually be repaired, however there is a cost that is determined on a case-by-case basis.
What comes with a Saraz Handpan?
The Saraz Handpan comes with up to $200 shipping cost as well as a Hard Case Technologies Evatek Carrying Case, microfiber cloth, 0.5 oz tin of Pure Sound Pan Wax, a Saraz T shirt and a little piece of our heart and soul. We also offer Flykits by Hard Case Technologies as well as Handpan Stands, LUG LOC GPS locators, Pure Sound Pan Wax, Froglube and Phoenix Oil for an additional cost.
What is your refund and return policy?
It is a significant investment of time, energy and money to build a custom instrument! Canceled custom orders prior to shipment are subject to a 20% cancellation fee.
For returns, contact us via email within 5 days of receiving the instrument. There is a 25% restocking fee.
Original shipping cost, transfer fees, and currency exchange fees are not refundable. Return shipment is the responsibility of the customer. The Saraz must be in new condition and undamaged. Refunds will be processed after the instrument is received and the condition verified.
All approved refunds will be sent via Transferwise or Paypal.
How is the Saraz Handpan shipped and how long does it take?
We use a 25″ x 25″ x 12″ box reinforced with corrugated plastic sheets on all inner sides in addition to protective padding on each side of the instrument. The box weighs approximately 25 pounds. It is sealed with high quality strapping tape on all edges. A number of fragile stickers are placed on every surface.
We typically use USPS shipping. Domestic shipments within the USA are sent using Priority shipping and include tracking, full insurance and restricted delivery. International packages vary. Most are sent with either Priority Mail International or Priority Express Mail International. For certain countries, Global Express International is used. This is first handled by USPS in the US and then handled by FedEx internationally.
Shipping time varies based on destination. Domestic shipping in the US usually takes one to six days. International shipping can take from two days to four weeks, depending on destination and customs procedures.
Up to $200 shipping cost is included in the price of the Saraz Handpan. It is the responsibility of the customer to research customs regulations and pay all import taxes/duties.
Can I request a custom handpan scale or a scale from another builder?
A wide array of scales that have been designed within the sweet spots of the Saraz are offered. The full list can be found on our Offered Scales list. We are not considering any other scales at this time.
Can I have a second “Udu” hole on the bottom shell?
We no longer build the Saraz with a second Udu hole because we are currently focused on maximizing the amplitude of the chamber helmholtz.
Can I request a certain tuning for the Helmholtz resonance, port harmonics or shoulder tones of the center note?
No. There are very limited options for each of these frequencies. Mark and Josh determine the best option for each based on the specific scale and instrument.
Care for your Saraz
How does temperature affect the Saraz Handpan?
Average variations in temperature have little effect on the long-term stability of the Saraz. However, the instrument should not be left for a prolonged period in vehicles that are in the hot sun. In direct sunlight, the tuning may shift minimally but will return to its correct position when allowed to cool off. In cooler temperatures, the tuning may also shift, however it will return to normal at room temperature.
What is the best way to store a Saraz Handpan when not being played?
We recommend that you keep your Saraz in the bag as long as it is dry and not damp in any way. Otherwise, you can keep it in a dry place where it cannot be easily damaged from falling or something else falling on it.
Are there hard cases available for the Saraz Handpan?
Yes! We now offer Flykit plastic inserts for Medium and Large Evatek carrying cases.
Is it safe to fly with a Saraz Handpan?
Yes, details on flying with handpans can be found here.
How often does a Saraz Handpan need to be tuned?
Depending on how hard it is played, a tune up is recommended every 12 to 24 months for professional players or when it feels like it needs it for hobby players. In general, it seems that most of the notes on all handpans shift in tuning together so even if the instrument isn’t perfectly in tune to a standard A=440 Hz after years of playing, it may still be in tune to itself and sound fine to a hobby player.
After years of research and watching our instruments ages, we are delighted to report that our fully hammer shaped instruments are among the most stable handpans ever made. In an art form where 5-10 cents of tuning drift per year seems to be a common industry standard, we have found that our instruments are drifting 1-3 cents per year on average.
We are happy to check the tuning or give a fresh tune up to any Saraz. There is typically a charge for this service. If the Saraz must be shipped, the customer is responsible for shipping costs in both directions. We might also be able to recommend a few quality tuners around the world who are closer to your area to help you save on shipping. Please contact us for details.
Can a Saraz handpan be repaired if it is damaged?
It is likely that a Saraz can be repaired if it was not excessively damaged. However, if it was dropped from the top of a building or out of a moving car, it probably cannot be repaired. A drop from waist or shoulder height that results in a minor dent or note being knocked out of tune can usually be fixed. In some more severe situations, the instrument will need to be cut open for repairs.
If a Saraz is damaged, please take numerous photos of the damage and make a video of how it has affected the sound of the instrument. Then contact us and include this information. We will do our best to give an idea of what will be required to repair it, however it is impossible to really know what it will take until the process is started.
Minor repairs that do not require taking the instrument apart will generally be $100 to $200. If the instrument must be cut open, repairs will be $200 and up depending on the difficulty and time required. The customer is responsible for shipping costs in both directions. For minor repairs, another builder with the skills to fix it closer to your area may be recommended.
We strongly recommend that customers take as much care of their instrument as possible. Insurance for musical instruments is very affordable and offered through many major insurance companies.
Will the scratch or hammer mark that I found on the surface affect the sound or potential for rust?
You may find irregularities in the finish of your Saraz, including scratches or small blemishes formed by a hammer. A Saraz is a unique, hand-made instrument crafted from locally bought steel sheets that often contain such blemishes from the fabricator. Each sheet of steel is hit with a hammer at least tens of thousands of times while most Saraz are hit hundreds of thousands of times. These blemishes have been heat treated. They do not have any greater chance of rust and do not affect the sound of the instrument.
How should the Saraz Handpan be Cleaned?
If something is spilled on a Saraz and it needs to be cleaned, use rubbing alcohol (isopropyl), ideally 95 – 99% pure. Taking the rubber trim off is recommended during this process. After cleaning, an application of Pure Sound Pan Wax, Froglube or Phoenix Oil is strongly recommended for further rust prevention. We now offer Pure Sound Pan Wax in the 0.5 oz tin, Froglube in the 1.5 oz squeeze tube, 4 oz bottle, 8 oz bottle and presoaked wipes as well as Phoenix Oil in the 3.4 oz bottle.
Each shell of the Saraz has undergone a heat treatment process that makes it more rust resistant than raw steel. However, it may rust if it is not cleaned regularly and coated with a rust preventative. Natural oil from hands is the most common cause of rust, particularly for people that have more acidic sweat.
We recommended that the Saraz be wiped down with the provided microfiber cloth after each playing session. It is also recommended that it be cleaned regularly with pure rubbing alcohol (isopropyl) of the highest percentage possible. After cleaning, it is strongly encouraged to apply a coating of Pure Sound Pan Wax, Froglube or Phoenix Oil, which are all environmental and skin friendly rust preventatives.
We offer Pure Sound Pan Wax in the 0.5 oz tin; Froglube liquid rust preventative for sale in the 1.5 oz squeeze tube, 4 oz bottle, 8 oz bottle and presoaked wipes; Phoenix Oil in the 3.4 oz bottle.
How much you should clean and oil your Saraz is based on how often and where you play it. If you busk multiple days per week in a hot and humid environment where you sweat constantly, then it is strongly recommended that you wax or oil the instrument every day before and after playing. If you play your instrument one time every few days or weeks and it is always stored inside in a climate-controlled environment, then oiling it once every few months is probably fine.
If you live anywhere near the ocean, it is especially important to clean your handpan very well and very often! The salty humid air is another common cause of rust on all handpans. Rust can develop on every brand of handpan that spends even a couple days within 20 to 30 miles of the coast. While the beach has the most humid and salty air, even areas miles away can be problematic. The issue arises from the acidity of the salt in the humid air. If you live near the ocean, it is strongly recommended that you wipe down your Saraz after every playing session, regularly clean it with alcohol and apply Pure Sound Pan Wax, Froglube or Phoenix Oil weekly. Try to find the driest place possible to store it, such as in an air conditioned environment.
Do not ever keep your Saraz in the bag if the bag gets moist, which it probably will in a humid environment.
If rust develops on your Saraz, one of two options is recommended. There is a product called Miracle All Purpose Polishing Cloth with real coconut oil. It takes some effort to polish with this cloth, but this will take the rust off. It will also take off any colored finished such as the blue/purple/golden color on our rolled shell or stainless instruments.
Another option is to polish the surface with either a Mother’s Powerball polishing tool or a steel cup brush and a drill. The cup brush is the best option in our opinion. It is important to find a cup brush with the finest bristles possible to avoid scratching however. Bristle width of 0.006″ or smaller is ideal. Most steel cup brushes sold in stores are much thicker and may scratch the surface. McMaster-Carr and MSC Direct offer an excellent steel cup brush for polishing with fine bristles. This may sound a bit crazy, but this is how every Saraz is polished. As long as the brush is not pressed down hard on the note membranes, it will not effect the tuning. This method may also take some of the color off, however not as much as a miracle cloth or powerball.
With either method, it is strongly recommended to take the rubber trim off of the rim first, clean the instrument very well with rubbing alcohol and then apply a coating of Pure Sound Pan Wax, Froglube or Phoenix Oil.
What is a handpan, Hang Drum, Pantam and UFO Drum?
The “handpan”, “Hang Drum”, “pantam”, and “UFO Drum” are different names for a closely related family of relatively young musical instruments. The instrument is made of two convex sheets of steel glued together. They have tuned notes on the top and sometimes bottom half that can be played with the hands. Each instrument is tuned to a single scale such as Major, Minor or Harmonic Minor. The single scale quality can allow a player to improvise from a more emotional and kinetic inspiration free of the mind. For this reason, many people play these instruments for personal mediation and sound healing as well as in musical groups. Each high quality instrument has notes with tuned harmonics that can also be individually played as well as a tuned hole in the bottom shell that creates a playable helmholtz like an udu drum. The overtone rich instrument has an ethereal and hypnotic sound that emanates in all directions and often captivates listeners.
Much more information about the history of the handpan, Hang drum and pantam can be found HERE.
How much is a Handpan, Hang or Pantam Drum?
The price can range dramatically from less than $1000 USD for a very low quality instrument up to $5000 retail for high quality instruments. Second hand prices can range even further. There is more balance now between supply and demand than in 2016 or before when some instruments sold second hand for as much as $15,000.
An 8 note Saraz is currently $3000 USD including up to $200 Shipping, an Evatek carrying case, microfiber cloth, sample of Rust Preventative, a Saraz T shirt, and a little piece of our heart and soul. Additional notes on the top or bottom shell are $325 each.
Where did Handpan, Hang and Pantam Drums originate?
A brief history on the Handpan, Hang and Pantam can be found HERE.
Is a Handpan, Hang or Pantam actually a drum?
Technically speaking, no, it is not specifically a drum in the proper acoustic physics usage of the word. Many argue that the handpan, Hang, and pantam are technically part of the idiophone class of musical instruments. Most percussion instruments that are not drums, are actually idiophones, which produce sound by the entire instrument as a whole vibrating. Drums are technically membranophones that operate by a stretched material vibrating when being hit with a mallet or hand or when excited by friction or plucked.
Why are Handpans, Pantam and Hang called “drums”?
The simple reason is because this is the term that most people including musicians commonly use to refer to many types of percussion instruments. Terms like idiophone and membranophone are very rarely used and even less commonly understood. Imagine you are trying to figure out the name of the amazing instrument that PANart made, which is called the “Hang”. You search online for the word and find a wide array of search results however none of them have anything to do with the Hang or handpans. This is effectively why the term “Hang Drum” became so popular.
Many of today’s most cutting edge handpan, Hang and pantam players are using techniques directly borrowed from frame drum and tabla playing techniques or rhythms used on conga, djembe and drum set. The popularity of these instruments specifically with drummers and percussionists only further bridges the gap between these words however technically incorrect they are actually being used.
What does “Saraz” mean?
Words mean different things to different people. This name was inspired by the Vedic story of Saraswati, the Hindu Goddess of knowledge, music, art, and wisdom. While we respect all religious backgrounds and cultures, we have no strict affiliation with any religious doctrine.
What are your most popular scales?
For information on the most popular musical keys as well as Handpan Scales, please click here.
How big is the Saraz Handpan and how much does it weigh?
The Saraz is offered in three sizes: 19″, 20″ and our original 21″ diameter. This is the size of the actual dome. Each instrument is approximately 1″ wider in diameter including the rim. The Saraz is approximately 9-11″ tall and weighs approximately 7 – 10 pounds.
What is the best way to play a Saraz Handpan?
Like most handpans, no musical theory is required to enjoying playing a Saraz. This is because each instrument is like a folk instrument with a particular scale. Although scales vary greatly, there are few if any “wrong” notes or combinations of notes given the complexity of a specific scale. This allows players to play from a more kinetic and emotional inspiration that can be free of the mind. The notes on the Saraz are laid out in the traditional zigzag pattern with the lowest note in the center of the instrument.
While many people assume that these instruments are drums or consider them to be so, it is VERY IMPORTANT to realize that they cannot be played like many other drums such as congas, bongos, djembes, and drum set. The Saraz, like all handpans requires a much softer touch. Playing too hard will not only produce a lower quality sound due to distortions of the note membrane’s vibration, but will also likely knock the instrument out of tune much quicker than normal play.
The best players play with their fingers, not their hands. Often the tip of the finger or pad at the end of the finger is used to strike the instrument. The most important part is the bounce. If the finger is left on the note for too long, it will dampen and kill the sound. Most people actually start pulling back on their fingers just before they strike the surface in order to create the quickest bounce possible. Playing is much like touching or testing a very hot surface.
Some people choose to play handpans with gloves. This will produce a more muted “attack,” which is the sound of fingers on the metal surface independent of the notes and harmonics. For those interested in gloves, Silk Glove liners are recommended. Thermosilk makes a great silk glove liner that is available in many sizes and offers little constriction. Gloves are not needed or recommended for use when playing the Saraz unless the player prefers.
Use of almost any mallet or stick on the Saraz is VERY STRONGLY DISCOURAGED. The tuning stability is not guaranteed under these conditions. Playing the instrument in this way will definitely knock the instrument out of tune sooner, especially if played aggressively. In 2017, we discovered and began exploring use of the “Malletech Fred Hinger Signature Touch- Tone Soft Timpani Mallets with Aluminum Handles” on the Saraz. While one can achieve a pristine tone and timbre with these mallets, it is VERY IMPORTANT to realize that a pristine tone can be achieve by striking the instrument more softly with the mallet than one would strike it with a finger. Playing the instrument aggressively with any mallet including these will definitely knock it out of tune much more quickly.
Aggressively or consistently bending a note membrane will detune any handpan much more quickly than normal playing.
In learning how to play, many believe it is better to “play now and think later,” especially when first exploring a handpan. These are young instruments that are barely over a decade old, so techniques are still being developed.
If you are a new, intermediate or an advanced player and would like to learn more, we recommend a few teachers and tutorials for further advancement of playing skills. Details can be found at Hang and Handpan Lessons.
Does each Saraz Handpan have a serial number?
Each Saraz is etched with “Saraz”, the scale name, and the month and year that it was finished.
Why is there foam inside of my Saraz?
Almost all handpans have a resonant chamber, which can result in complications with impedance depending on how certain frequencies react in the chamber. There is foam taped inside of almost every 21″ Saraz built before 2016 in order to deal with this subtle issue. It has been positioned in a very specific place for maximum effect and should not be tampered with or taken out. If it comes loose, use a heavy-duty tape such as Gorilla tape to reattach it to the same position. If you are unsure of where it should be positioned inside, contact us and we will tell you the best place based on the scale of your specific instrument. We have purposely used tape to attach the foam in case it needs to be removed for tuning work or repairs. Please do not glue it back on if it comes lose.
Starting in 2016, we began building the Saraz in three sizes to deal with this issue. All Saraz built after that time do not have foam baffling.
How is the Saraz Handpan Built?
Pneumatic hammers are used to shape each instrument in a spinning sinking table deemed “Big Mo” by its creator and builder, Jim Dusin.
Female forms, a press, and hand hammers are used to form the bottom port, dimples, and basic shape of each note. The shells are then fine shaped with pneumatic and hand hammers. Next, the shells are tuned 2-3 times and then glued together. After the glue has dried and cured, the instrument is tuned multiple more times until the tuning stabilizes. Many more fine details and links can be found here.
Can I visit the shop and study building with the Saraz crew?
Presently, we do not offer shop tours and lessons to the public. However, you can learn much more about our building process here.
What should I do if I decided to sell my Saraz Handpan?
Many people decide at some point to part with their instruments for a wide variety of reasons. If you would like to part with your Saraz, we encourage you to sell it for a fair price to a friend or someone else in the community of Handpan enthusiasts around you that may be able to pick it up and play it in person.
Can the Saraz shop tune my Hang, Halo, SPB, Bellart, Ayasa, Meraki, Asachan or any other instrument built by another maker?
Josh Rivera, Saraz tuner and owner of Rivera Steel Tuning, offers tuning and repair services for Handpan, Hang and Pantam Drums.
What is the difference between a Handpan and a Hang or Hang Drum?
You can find details about the different names and history of these instruments here.
Where can I find more information about the Hang, other Handpans and Pantams?
Where else can I find more information about the Saraz Handpan?
If you have another question about the Saraz Handpan that is not answered here, please contact us
“I just received today my beautiful Saraz!!! In perfect condition. The packing is so professional. I’m very very happy . The sound is fantastic. Thank you very very much for all and to all your team. I feel blessed and lucky.”